Refund & Cancellation Policy

Setup Fee

The one-time setup fee is non-refundable once the school's account and infrastructure have been provisioned.

Monthly Subscriptions

• Monthly subscriptions may be cancelled at any time. No refund is provided for the current billing month.
• Cancellation takes effect at the end of the current billing period.

Annual Subscriptions

• Annual subscriptions cancelled within 30 days of payment are eligible for a pro-rated refund for unused months.
• Cancellations after 30 days are not eligible for a refund.

Service Outages

We do not operate a service level agreement, publish an uptime target, or issue automatic service credits. If an outage materially affected your school in a given month, write to us and we will consider a goodwill credit on the next invoice case by case. That is a discretionary gesture, not an entitlement.

How to Cancel

To cancel your subscription, email [email protected]. There is no self-service export in the product; ask us for a copy of your school's records and we will produce one for you by hand. Your data remains available for at least 30 days after cancellation so that copy can be requested and delivered.